Warranty & Refund Policy

Satisfaction Policy

Tanosteel Weapon Security LLC (Tanosteel) is committed to your satisfaction. We offer a thirty (30) day satisfaction guarantee from the ship date. If you are unhappy with your purchase for any reason during this 30 day period you may return it for a refund (less shipping costs). An RMA number must be issued in order to return your product. Please email customer service at support@tanosteel.com to request an RMA number.

All returns must contain all original parts and packaging and be returned to Tanosteel in new condition. A partial refund may be given at our discretion if scratched, damaged, or appears subjected to abnormal use. All such determinations by Tanosteel are final and binding upon You. The return policy applies only to ProRack™ units that are purchased directly from authorized retailers.

Warranty

Tanosteel is proud of the workmanship of our products and we are committed to providing products of high quality and value and make every effort to ensure our products are free of defects.

Tanosteel warrants to the original consumer (the “Purchaser”) of any ProRack™ purchased will be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. These warranties are not assignable or transferable to any other person.

Any damage to the ProRack™ because of misuse, tampering, abuse, neglect, accident, improper installation, modification, unauthorized service, destruction, or violation of the instructions furnished by Tanosteel will void this warranty. This limited warranty does not cover abuse, misuse, use in any manner for which is not designed, neglect, modification, damage inadvertently caused by the user, accidents and/or tampering.

The sole responsibility of Tanosteel shall be limited to the repair or replacement (in its sole discretion) of any component of the ProRack™ which fails to conform to this warranty at no cost to the Purchaser for the period of the warranty.

Contact Tanosteel directly to obtain service under this warranty. If it becomes applicable to send a defective product to Tanosteel, a Return Authorization Number must first be obtained from Tanosteel. To obtain service under this warranty, the Purchaser must provide Tanosteel with proof of purchase from an authorized dealer or our own website.

Products shipped without prior Return Authorization and Return Authorization Number may not be accepted, and Tanosteel will not be responsible for their disposition and/or cost of return to the owner. Tanosteel will not assume any responsibility for any loss or damage incurred in shipping. All return authorized products should include a copy of the original invoice in order that this warranty may be honored. 

This warranty is not an insurance policy. Tanosteel is not responsible for any manner of damage to or theft of the Purchaser’s ProRack™ or its contents.

Any implied warranties that the Purchaser may have are limited to the duration of the warranties described above. There are no further warranties that extend or apply beyond the face hereof, and Tanosteel expressly disclaims and excludes any and all warranties of merchantability or fitness for a particular purpose. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Repair or replacement shall be the sole remedy for the Purchaser under this warranty. Tanosteel shall not be liable for any direct, indirect, incidental, or consequential damages, losses, or expenses arising from the use or misuse of the ProRack™.

NEITHER SELLER NOR MANUFACTURER SHALL BE LIABLE FOR ANY INJURY, LOSS OR DAMAGE, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE OF, OR THE INABILITY TO USE THE PRORACK™ THIS WARRANTY PERTAINS ONLY TO THE PRORACK™ ITSELF, AND DOES NOT EXTEND TO THE CONTENTS OF THE PRORACK™. THE ABOVE WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTENDS BEYOND THE WARRANTY SPECIFIED ABOVE, AND IN NO EVENT SHALL THIS WARRANTY BE DEEMED TO COVER INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND. 

Venue and Choice of Law: Any claims arising from this limited warranty shall be resolved in the State of New Hampshire and New Hampshire law will apply to any dispute.