Refund Policy

A Quick Overview:
This is simple: if you bought something from us and changed your mind before using the product, you may return it for a full refund minus the cost of return shipping.

Returns:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require proof of purchase. There are certain situations where only partial refunds are granted:

  • Products with obvious signs of use 

  • Any item not in its original condition, or any item damaged or missing parts for reasons not due to our error

  • Any item that is returned more than 30 days after delivery 

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds:
If it seems you have not received your refund, please check your bank account and then contact your credit card company. It may take some time before your refund is officially posted. If you still have not received your refund, please contact us at david@tanosteel.com.

Exchanges & Returns:
We will replace or refund items if they are defective or damaged. If you want to exchange your purchase for the same item, or return an unused item, please send us an email at david@tanosteel.com and send your product to Tanosteel Weapon Security, LLC., 25 Roxbury Street, Suite 112, Keene NH 03431, United States

Return Shipping:
You will be responsible for paying for your own shipping costs for returning an item. Shipping costs are non-refundable. You may contact us for a return label and return shipping costs will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.